topic 500 Error in Community Forum

500 Error

cwmalone — Fri, 10 Jun 2022 16:08:37 GMT

We have a user that is getting the following error when they try to login to TalentEd.

Error Message Text: "500 Oops! Something went wrong. We are fixing it!"

I have cleared the cache and that did not correct the issue. I logged in with my credentials on the same computer and did not receive the error.

Is there something else I can try to assist this user?

KritiS — Tue, 14 Jun 2022 15:13:20 GMT

Hi @cwmalone

We see that you have been working with the PowerSchool Support Team and removing orphaned records helped resolve the issue.

Please let us know if you are still facing any issues or need any further assistance.

cwmalone — Thu, 02 Mar 2023 16:07:15 GMT

Who do we contact if we are experiencing the same issue with a different user?

JyotishkaB — Fri, 03 Mar 2023 14:17:01 GMT

You can submit another support ticket to work with the Support team or reopen the previous case by entering a new comment explaining the issue.