topic Re: Access to submit tickets and such in Community Forum

Access to submit tickets and such

skippea1 — Tue, 31 Aug 2021 17:54:43 GMT

Good afternoon,

I am the new Student Information System Administrator for the school district and need help getting permissions to all I need. Especially to submit tickets for Hosting purposes. The person I am replacing thought she has set me up properly, but alas it is not working.

Can you please reach and let me know how to go about getting this done?

Thanks,

Anne

Re: Access to submit tickets and such

SAFFIYAT — Wed, 01 Sep 2021 16:36:03 GMT

Hi, @skippea1,

Thank you for reaching out in the Community forum!

We are reviewing your access to Case Portal and other resources in the Community and will follow up with you through a case in order to protect your privacy.

Saffiya Tasneem

Community Moderator.

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Re: Access to submit tickets and such

K12itc — Wed, 01 Sep 2021 17:48:22 GMT

Hello,

I am having a similar issue. I have been granted access by the school district but am unable to open a support ticket. Could you also review my access to the Case Portal?

Thank You

Re: Access to submit tickets and such

SAFFIYAT — Thu, 02 Sep 2021 16:59:06 GMT

Hi, @K12itc,

Thank you for reaching out in the Community forum!

We will surely review your access to Case Portal and other resources in the community and will follow up with you through a case in order to protect your privacy.

Saffiya Tasneem

Community Moderator.

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Re: Access to submit tickets and such

tverlik — Fri, 03 Sep 2021 14:42:18 GMT

I am having a similar issue with submitting a support ticket. Until recently, it was not a problem.

Re: Access to submit tickets and such

BishalG — Mon, 06 Sep 2021 08:09:53 GMT

Hi @tverlik,

Some resources in the community such as the Support Case Portal are accessible based on the role assigned by your school or district.

This article will provide the most common reasons you may receive a message that you do not have access to a resource.

I will reach out via a case to further discuss your access to the Support Case Portal.

Re: Access to submit tickets and such

ryildiz1 — Fri, 03 Dec 2021 17:16:17 GMT

In the same boat I just got an access to forms but still can not put a ticket.

Re: Access to submit tickets and such

KritiS — Mon, 06 Dec 2021 17:21:17 GMT

Hi @ryildiz1

Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to the resource.

Hmm Looks Like You Don't Have Access Error Message

I will follow up with you through a case to discuss your access to the Case Portal in the PowerSchool Community further to protect the privacy of our members.

Re: Access to submit tickets and such

ryildiz1 — Mon, 06 Dec 2021 17:27:00 GMT

I have called and came this far I am able to post here but I still can not put tickets in yet I am the data specialist who is managing CalPads and PowerSchool here. I am not sure how to get access.

Re: Access to submit tickets and such

KritiS — Tue, 07 Dec 2021 15:07:38 GMT

Hi @ryildiz1

I have reached out to you through a case to discuss your access to the Case Portal in the PowerSchool Community further to protect the privacy of our members.

Re: Access to submit tickets and such

agibson12 — Mon, 20 Mar 2023 15:36:41 GMT

I am having the same issue. I need to be able to submit help tickets, please.

Re: Access to submit tickets and such

SAFFIYAT — Tue, 04 Apr 2023 15:30:59 GMT

Hi @agibson12

Thank you for reaching out!

I am reviewing your access to Case Portal and other resources in the Community and will follow up with you through a case to avoid sharing of any PII (Personally Identifiable Information) data.